Shipping Guide & Policy

Welcome to Shaba! We’re committed to ensuring that your handcrafted sisal bags arrive safely and promptly whether you’re around the corner in Kenya or across the globe. Please take a moment to read our shipping policy below.

  • 1. General Shipping Information

    • All orders are processed from our workshop in Nairobi, Kenya.

    • Shipping is handled by trusted third-party courier services.

    • You will receive a confirmation email once your order has been shipped, including a tracking number where available.

    Shipping times may vary based on your location and customs procedures in your country.

  • 2. Domestic Shipping (Kenya)

    We deliver across Kenya via reliable courier services.

    • Processing Time: 2–3 business days.

    • Delivery Time: 2–5 business days after dispatch.

    • Shipping Fee: Calculated at checkout based on your location.

    • Pickup Option: Available in Nairobi upon request (we’ll contact you after order confirmation).

    Note: Deliveries to remote areas may take slightly longer.

  • 3. International Shipping

    We ship globally to select countries via our trusted international logistics partners.

    • Processing Time: 3–5 business days.

    • Delivery Time: 7–21 business days depending on your region.

    • Shipping Fee: Calculated at checkout based on your location and order weight.

    • Customs & Import Duties: Customers are responsible for any applicable taxes, duties, or import fees upon delivery.

    Note: Delivery times may vary due to customs clearance delays or unforeseen courier issues. We recommend tracking your shipment using the number provided.

  • 4. Order Tracking

    Once your order is shipped, we will email you a tracking number (where available). You can use this to follow the journey of your order directly via the courier’s website.

  • 5. Shipping Delays or Issues

    If your order is delayed or you experience any issues:

    1. Check the tracking information provided in your email.

    2. Contact the courier directly for real-time updates.

    3. Reach out to our customer support if unresolved.

    Email: team@theshaba.com
    Phone/WhatsApp: +254114286821

  • 6. Undelivered Packages

    If a package is returned to us due to incorrect address details or failure to collect, we will contact you to arrange re-shipping. Additional shipping fees may apply.

  • 7. Sustainable Shipping Commitment

    At Shaba, we care deeply about the environment. Our packaging is minimal, reusable, and eco-conscious, and we work with logistics partners committed to responsible shipping practices.

  • 8. Questions?

    We’re here to help. Feel free to contact us before placing your order if you have any questions about shipping timelines, destinations, or rates.

    Thank you for supporting ethical, handmade fashion!
Ready to Shop?